Frequently Asked Questions

1. General information

  • What is a moving lift and what is it used for?

    A moving lift is a vehicle with an extendable ladder and a movable platform. This platform is large enough to lift virtually any piece of furniture from your home. Our lifts can reach heights of up to 27 meters and have a maximum load capacity of 400 kg.

  • What types of moving lifts do you offer?

    We rent moving lifts that are mounted on a car-sized van. Our lifts can reach heights of up to 27 meters and have a maximum load capacity of 400 kg. See the photos on this site.

  • For which homes or buildings is a moving lift suitable?

    A moving lift is ideal for any building with a small interior elevator or one that cannot be damaged. Some homeowners' associations even prohibit the use of elevators for goods or moving. A moving lift is also useful for buildings without an elevator, so you don't have to lug everything up the stairs. The most important thing when renting a moving lift is that the location where the lift needs to be installed is easily accessible and that the window or balcony where the items need to be brought in is large enough.

  • Can I rent a moving lift for a short or long period?

    Yes, you can rent moving lifts from us for periods ranging from 1 hour up to the maximum rental time, which is 8 hours per day. Need to rent the lift for multiple days? Please contact us via our live chat and ask a representative for a personalized quote.

  • How do I change an order date?

    Would you like to report a date change? Please contact us by email or live chat.

  • To what floor can the elevator go?

    We can provide elevators for you up to the 9th floor—an average of 27 meters high, provided we can position ourselves right next to the building. Please note that the further we are from the building, the lower the elevator's reach.

  • What are your working hours?

    We lift 7 days a week from 8:00 AM to 6:00 PM, with fixed time slots during the week and on weekends. Available times and rates are immediately visible in our booking system.

  • Are you available by phone?

    No. Send an email to info@verhuislifthuren.nu, including your order number, phone number, and question. We'll get back to you as soon as possible during office hours.

  • How can I contact you?

    During office hours, you can chat with a representative or send an email to verhuislifthuren.nu, including your order number, phone number, and your question. We will contact you as soon as possible.

  • What are your office hours?

    Our office is staffed Mondays and Tuesdays from 8 a.m. to 4 p.m., and Thursdays and Fridays from 8 a.m. to 2 p.m. Outside these hours, you can always contact us via chat.

  • What exactly do your time slots entail?

    Our time slots indicate the period within which our moving lift will arrive at your location. This is the timeframe that best suits our schedule. You can choose between a 4-hour or an 8-hour time slot. The 8-hour slot is more economical for you! This is because it allows us to plan more efficiently and sustainably. A longer slot (8 hours) allows us to schedule our trips as logically and sustainably as possible. This allows us to reduce unnecessary mileage and fuel consumption, and we pass this benefit directly on to you through a lower price.

  • Do I determine the exact arrival time within the time slot myself?

    No, the time slot guarantees our arrival time, not an exact hour. The specific arrival time within the chosen time slot is determined by our route planning, which we make as efficient as possible. This allows us to schedule multiple assignments logically and consecutively. By offering us this flexibility, you make the journey as efficient as possible and contribute to our more affordable rates. You can count on us always arriving within the booked time slot, and we'll inform you of the exact time approximately half an hour beforehand. If you require an exact arrival time, please choose this instead of an 8-hour or 4-hour time slot.

  • What if I choose a specific time slot or fixed time, but I'm not there when you arrive?

    That's always possible, of course, and with a generous time slot, that's understandable! We'll always call you about 30 minutes in advance with the exact estimated time of arrival (ETA), based on our current route. If you're unexpectedly unable to arrive on time, we'll wait a maximum of 15 minutes. After that, we'll unfortunately have to move on to the next job. Important: in this case, your reservation will be canceled and you won't be entitled to a refund, as the reserved time has been reserved for you and we've given you plenty of time. It's best to be no more than 30 minutes away from home when booking us for that day and time slot.

2. Rent

  • How can I rent a moving lift at verhuislifthuren.nu?

    You can easily book a furniture lift through our website. Simply enter the required information about the location and your belongings, and choose your preferred time slot. The final price will be displayed immediately.

  • Do I need to book in advance or can I rent at short notice?

    For reservations with a fixed time, you must place your order at least 48 hours in advance. If you are using the time slots within which we arrive, 24 hours in advance is also sufficient.

  • What information do you need for a reservation?

    We request all the information we need from you via the order form. If you think additional information is necessary, for example, due to a specific situation, you can enter it in the "details" box.

  • Can I also rent the moving lift on the same day?

    As a rule, it's not possible to rent a moving lift for the same day. However, if you contact us via our live chat and ask for a representative, we'll see if we can help.

  • How can I change or cancel my order?

    Need to make a change? Please do so as soon as possible. We're flexible and always willing to help resolve any issues. However, the closer the date gets, the more difficult this becomes. We can usually help you with up to 48 hours' notice. For cancellations, please use our cancellation form.

  • How can I rent a furniture lift?

    You can easily book a furniture lift through our website. Click on the city where you need the lift in the pull-down menu on the homepage. Enter the necessary information about the location and your belongings, and choose your preferred time slot. The final price will be displayed immediately.

  • What are the steps to request a lift?

    Click on the city where you need the lift in our pull-down menu on the homepage. Enter the necessary information about the location and your belongings, and select your preferred time slot. The final price will be displayed immediately.

  • What is the procedure for reserving a lift?

    Click on the city where you need the lift in our pull-down menu on the homepage. Enter the required information about the location and your belongings, and select your preferred time slot. The final price will be displayed immediately. If your city isn't listed, please contact us via live chat.

  • Do you also work on Saturdays or Sundays?

    Yes, we also offer our furniture lift service on weekends. The cost for a weekend time slot can be found in our booking tool.

  • When can you come hitchhiking?

    We lift 7 days a week from 8:00 AM to 6:00 PM, with fixed time slots during the week and on weekends. The various times and corresponding rates are immediately visible in our booking system.

  • When exactly will you arrive if I choose an 8 o'clock time slot?

    If you choose an 8-hour time slot (for example, 8:00 AM to 4:00 PM), this means we will arrive within that entire 8-hour period. Please note: The specific arrival time within this time slot is determined by our planning department based on the efficiency of our routes, which can change throughout the day. We cannot give you a specific arrival time. We recommend that you be available for the entire time slot. We will call you approximately 30 minutes before your arrival! If you are unable to be home all day, it is better to choose a smaller time slot.

  • When exactly will you arrive if I choose a 4-hour time slot?

    If you choose a 4-hour time slot (for example, 8:00 AM to 12:00 PM), this means we will arrive within that entire 4-hour period. Please note: The specific arrival time within this time slot is determined by our planning department based on the efficiency of our routes, which can change throughout the day. We cannot give you a specific arrival time. We recommend that you be available for the entire time slot. We will call you approximately 30 minutes before your arrival! If you are unable to be home all day, it is better to choose a smaller time slot.

  • Who determines the exact arrival time within the chosen 8-hour time slot?

    You choose a generous arrival window of 8 hours (for example, 8:00 AM - 4:00 PM) to allow us flexible scheduling and save you money. The exact time of arrival within this time slot is determined by our planning department. We continuously optimize our routes. Therefore, we cannot guarantee an exact time when you book. Please ensure you are available for the entire 8-hour window to ensure you don't miss the service. Failure to arrive within the specified time slot will result in a charge.

  • Who determines the exact arrival time within the chosen 4-hour time slot?

    You choose a 4-hour arrival window (for example, 12:00 PM – 4:00 PM) to allow us flexible scheduling and save you money. The exact time of arrival within this time slot is determined by our planning department. We continuously optimize our routes. Therefore, we cannot guarantee an exact time when you book. Please ensure you are available for the entire 4-hour window to ensure you don't miss the service. Failure to arrive within the specified time slot will result in a charge.

  • Can I decide for myself what time you come within the time slot?

    No, the time of arrival within the selected slot is determined by our schedule. We guarantee arrival within the booked timeframe, and we'll call you approximately half an hour before arrival with the exact time. By giving us this flexibility, you help us drive as green as possible.

  • Do you also come at a specific time, and how much does that cost?

    Yes, if you select a specific time in the booking module, we will arrive at that time (provided it's still available). The cost varies by location and is displayed directly in the booking module.

3. Costs and payments

  • How much does it cost to rent a moving lift?

    The cost of a moving lift depends on the location, the time/day you need it, and the time slot you choose. On average, we charge €98 per hour, excluding travel expenses. Want to know exactly what it will cost in your situation? Use our handy calculation tool on the homepage.

  • Are there additional costs for operating or delivering the lift?

    No, there are no additional charges for operating the lift. Our moving lifts always include an experienced operator. Depending on the location, call-out charges may apply.

  • Can I pay online or does it have to be cash upon delivery?

    Orders placed through our website must always be paid in advance. If, on the day itself, you need more time than originally booked and our operator can stay longer, the additional costs can easily be debited to the operator afterward.

  • Are there discounts available for longer rental periods?

    Our rates are already competitive, so we don't offer additional discounts for longer periods. We do, however, regularly run promotions where you can save money with discount codes. Want to stay informed? Subscribe to our newsletter.

  • How much does it cost to rent a furniture lift?

    The price depends on three factors: the time slot you choose (e.g., 1, 4, or 8 hours), the location where we need to hitchhike (due to travel costs), and the day (weekend or weekday). You'll see the total price immediately upon booking.

  • What are the costs of an on-site lift?

    The cost of a moving lift depends on the location, the time/day you need it, and the time slot you choose. On average, we charge €98 per hour, excluding travel expenses. Want to know exactly what it will cost in your situation? Use our handy calculation tool on the homepage.

  • What is your hourly rate?

    Our hourly rate is €98, excluding travel expenses. For each half hour you book after the first hour, an additional €49 is added. Want to know exactly what it will cost in your situation? Use our handy calculation tool on the homepage.

  • Do the costs depend on where I live?

    Yes, the price is partly based on the location of the job. This is due to travel expenses and the time our drivers spend on the job. Select your location from our pulldown menu to see the exact price.

  • Do I pay more if you have to drive further?

    Yes, the price is partly based on the location of the job. This is due to travel expenses and the time our drivers spend on the job. Select your location from our pulldown menu to see the exact price.

  • Is the price for 1 hour inclusive or exclusive of everything?

    The price you see after selecting the time slot and location is the total price for that appointment. There are no unexpected costs.

  • Are there any hidden costs?

    There are no hidden fees. The price you see after selecting your time slot and location is the total price for that appointment, which you paid when booking. The additional charge for overruns is €49 per half hour. This charge is based on availability and can only be added in consultation with the operator.

  • What happens if I overstay my booked time slot?

    If the job runs over, an overtime fee of €49 applies per 30 minutes. This fee will be settled with you by the lift operator at the location via debit card. This is only possible based on availability.

  • Do I have to pay extra if the lift takes longer?

    If the job takes longer, an overtime fee of €49 applies per 30 minutes. This fee will be charged on-site by the lift operator. This is only possible if there is availability.

4. Transport and delivery

  • Will the moving lift be delivered to my home?

    Yes, the moving lift will be delivered to your home and operated by our operator. All you have to do is place and remove items from the lift platform.

  • How long does it take to set up the moving lift?

    Setting up the moving lift usually takes no longer than five minutes. In more challenging situations, it can take a little longer, but that's rare. Dismantling the lift also usually takes no more than five minutes.

  • I didn't receive an order confirmation. What should I do?

    Did you not receive an order confirmation even though your payment has been debited? Please check your spam folder first. If the email isn't there, please contact us via our live chat or send an email with your payment confirmation to info@verhuislifthuren.nl. One of our colleagues will be happy to help and resolve the issue for you immediately.

  • Do I need to worry about permits or parking spaces?

    If we can park in a parking lot, that's best. In 95% of cases, we can simply set up the moving lift without any permits. Only if the lift needs to be placed in a location that's considered a major traffic intersection and would obstruct traffic, you might need to apply for a permit. Blocking tram tracks and major traffic arteries is strictly prohibited. Please contact your municipality well in advance. In Amsterdam, our vehicle has an RVV permit.

  • Can the lift also be installed on narrow streets or courtyards?

    Yes, a lift can also be installed in narrow streets or courtyards. Please note that we need a minimum clearance of 3 meters and a width of 2.2 meters to reach the location.

5. Use and safety

  • Do I have to operate the moving lift myself?

    With us, you rent a lift with an operator, including an experienced operator. They ensure the lift is set up and operated safely. So you don't have to worry about that and can trust that everything will run smoothly and without any hassle.

  • Are there any instructions or guidance on how to use the elevator?

    With us, you never just rent a lift; you always get an experienced operator. They ensure the lift is set up and operated safely. So you don't have to worry about a thing and can trust that everything will run smoothly and without any hassle.

  • Are there any weight or height restrictions for the moving lift?

    Our moving lift requires a minimum clearance of 3 meters and a width of 2.2 meters to reach the location. The maximum lift capacity is 400 kg.

  • Is there an operator present at the furniture lift?

    Yes, the lift always comes with an experienced lift operator. This operator is responsible for operating the lift, setting it up, and ensuring workplace safety.

  • What happens in bad weather?

    Our lifts can be used in most weather conditions. In storms, strong winds, snow, or icy conditions, the lift may not be able to be installed safely. In that case, we will contact you to discuss a suitable solution.

  • Can the elevator be used when it rains?

    Yes, our lifts are rain resistant.

  • Are my belongings insured while hitchhiking?

    Yes, our work is covered by our business liability insurance. Our operator will explain the terms and conditions and safety instructions on-site. Please follow these instructions.

6. Cancellation and changes

  • Can I cancel?

    Yes, cancellation is possible. Please note that cancellations within 48 hours will incur a 50% charge, and cancellations within 24 hours will incur a full charge.

  • When should I report changes?

    Would you like to report a change? Please do so as soon as possible. We're flexible and always willing to help you resolve any issues. However, the closer the date gets, the more difficult this becomes. We can usually help you with up to 48 hours' notice.

  • Will I get my money back if I cancel?

    Cancellations made more than 48 hours in advance will be fully refunded. For cancellations made within 48 hours, we charge 50%, and for cancellations made within 24 hours, we charge the full amount.